SOP FOR ANNUAL MAINTENANCE CONTRACT (AMC)

1.0    OBJECTIVE:

To lay down a standard procedure for Annual Maintenance Contract (AMC) of Quality Control critical Instruments.

2.0     SCOPE:

This procedure is applicable for the most sophisticated and costly equipment, which cannot be repaired / serviced within the factory premises by the trained service engineers (depute by the manufacturer) in Quality Control Laboratory

3.0     RESPONSIBILITY:

Officers / Executive – Quality Control shall be Responsible for compliance of this SOP.

4.0     ACCOUNTABILITY:

Manager- Quality Control and Head QA shall be accountable for compliance of this SOP.

5.0     ATTACHMENTS:

          List of instrument to be covered under annual maintenance contract     Attachment-I

Preventive maintenance program of instrument as per AMC                Attachment-II

6.0     PROCEDURE:

6.1    List out the Instruments/Equipment’s to be covered under AMC as per Attachment-I

6.2    After normal warranty period of the particular instrument, communicate the company who supplied the said equipment to submit their                proposal for Annual Maintenance Contract.

6.3    Evaluate the terms and conditions of contract and remuneration given by company and inform   the Company for personal discussion for              any queries to be clarified along with the purchase Department.

6.4     On successful explanation for the queries raised from company, authorized person shall sign a contract with that particular company for              one year.

6.5    Follow the preventive maintenance programme of instrument as format mention in Attachment-II.

6.6    Carry out the preventive maintenance of instrument as per schedule agreed in AMC with respective party.

6.7    Renew the contract on company’s terms and conditions on yearly basis.

7.0   REFERENCES:

In-house

8.0   ABBREVIATIONS:

SOP: Standard Operating Procedure

QC: Quality Control

QA: Quality Assurance

AMC: Annual Maintenance Contract 

9.0   DISTRIBUTION LIST:

         Quality Assurance Department

Quality Control Department

  • HISTORY OF REVISION:
Version No. Date of Revision Reason for Revision
Attachment –I
Sr. No. Name of Equipment Make ID. No. AMC Scheduled Date
     

 

   

Attachment –II

 

 Department: Quality Control

 

Sr.  

No.

Name of the Instrument / Equipment Make Inst. ID. AMC Period Total No. of Visit as per AMC Actual Month of Visit Schedule Remarks
                       
                       
                       
                       
                       

 Checked By         :                                                                                                                                                              Approved             :

 Date                      :                                                                                                                                                                Date                      :  

SOPs